SRE teams play an essential role. The SRE team has the responsibility to go above and beyond to provide excellent teamwork. But establishing an SRE team can be a challenge. To make the team successful, time, skills, and effort are needed.
The goal of building a highly effective SRE team overnight is never realistic. SRE teams are successful when they take it slowly and give themselves plenty of time. How to build an effective team? What steps to follow? This blog provides a roadmap to success.
5 Tips to Build and Maintain an SRE Team
Always Start Small
Start by taking small steps. Not every company needs a whole SRE department at the first step. They can hire an SRE team to keep their service reliable by sending alerts, analyzing incidents, and removing the root causes. First, they need to provide sample tasks or minor problems to handle. From this, they can get an idea about the bigger picture.
Hire the Right People
SRE professionals are in high demand. Engineers have different skills and qualifications. Before choosing one for the company, it is better to know about business needs. Here are some skills to consider:
· Issue-solving skills.
· Expert in automation.
· Eager to learn about the changing technologies.
· Prefer and support teamwork.
· Ability to predict and find solutions.
· Curious to find new solutions.
· Effective in communication.
Incident Management Process
Incident management is a part of site reliability engineering. Engineers require the ability to ensure the process is running smoothly while debugging. SRE teams are required to fulfill on-call responsibilities. But too many on-call incidents can decrease productivity. To get rid of this situation, teams can use a system like Squadcast.
Don’t Forget to Train
After getting the right people on the team, companies need to prepare the team for success. For this, businesses require the training of team members. Members need to learn about the cultural and mindset changes. Teams also need to learn about the organization, basic needs, and where to start.
Accept Failures and Learn from It
Every team wants success. But still, they can make some mistakes. Instead of giving up, members need to accept failures and learn from them. Finding the root cause and removing it is considered to be a long-term solution. Start with setting the bar accurately and setting up a realistic and achievable SLO. Then slowly increasing the parameters helps teams to put up with the situation.
SRE team keeps everything on the right track. They assure the availability of the services, making the process error-free and ready to run smoothly. But to enjoy all these benefits, businesses need to build and maintain a strong SRE team. The above steps are helpful to build a strong SRE team.