AIOps is now considered the backbone of IT developments. An AIOps platform combines artificial intelligence and big data. It increases availability, improves performance monitoring systems, does analysis, and enables automation. AIOps is diversified in deployment, discretion, focus, capabilities, etc., thus creating confusion in evaluating the AIOps platform. Take a look at the criteria for evaluating the AIOps platform.
Top Criteria for Evaluating AIOps Platform
Before adopting AIOps, businesses need to evaluate AIOps platforms. How to evaluate? Here are five criteria:
1. Document Key Requirements and AIOps Selection
Key requirements of organizations vary from each other. Workers need to find requirements based on incident, performance, and availability management. These three management systems can create an impact on business and capacity optimization. After finding the needs, members need to create a document.
From the findings, businesses can learn about their capabilities in anomaly detection, predictive insights, perspective insights, and if or then analytics. Members need to find a vendor who is capable of meeting all the technical needs.
2. Data Management and Automation
Always remember data is the key to run the AIOps platform. Data can be different types, including time-series data, log files, business data (related to assets and costs), etc. All data needs to be managed accurately and securely.
Automation is an inseparable part of AIOps. Most of the investment goes to automation like IT process automation, configuring automation, and workload automation. Vendors provide all the automation support AIOps need. Yet, businesses can keep their automation system.
To better understand the requirements, businesses need to find what has been deployed already, how it works, and its gaps. Organizations can hire third-party tools to remove the gaps. It depends on price, time-to-deploy, and administrative overhead. It’s better to keep a flexible option.
4. Third-party Integration
To maintain the AIOps platform, businesses can take help from third-party. Members may find it complex to monitor tools for infrastructure and application performance, automation, IT service and configuration management, etc. Integrating with third-party to handle these can reduce the burden of the work.
5. Don’t Forget About Price
It’s true AIOps reduce costs in multi-sector, but arbitrary decisions in selecting an AIOps platform can cost more than expected. Calculate the overall cost, including deployment, administrative, time-to-value costs, and software licensing.
IT operations are now managed by AIOps. Across the board, AIOps platforms need to be carefully assessed from a menu of criteria and then selected as the best fit.